Privacy Policy

Last updated: [Add date]

At Sillai Adda, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or communication channels.

1. Information We Collect

We may collect the following information when you contact or place an order with us:

• Full name

• Phone number (including WhatsApp number)

• Email address

• Pickup and delivery address

• Garment details, measurements, and design references

• Messages or enquiries shared through forms, WhatsApp, or calls

2. How We Use Your Information

Your information is used only to:

• Process tailoring and alteration requests

• Arrange pickup and delivery

• Share order updates via WhatsApp or phone

• Respond to enquiries and provide customer support

• Improve our services and customer experience

We do not sell or rent your personal data to third parties.

3. WhatsApp & Communication

By sharing your phone number, you agree to receive order-related communication from Sillai Adda via WhatsApp, call, or SMS. This includes stitching updates, delivery confirmations, and support messages.

4. Data Protection & Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. Access to customer data is limited to authorised team members only.

5. Sharing of Information

We may share limited information only when necessary with:

• Delivery partners (for pickup and drop)

• Service providers assisting in operations

All such sharing is strictly for service fulfilment purposes.

6. Cookies & Website Usage

Our website may use basic cookies to improve functionality and user experience. These cookies do not collect personally identifiable information.

7. Your Rights

You have the right to:

• Request access to your personal information

• Ask for corrections or updates

• Request deletion of your data (subject to legal or service requirements)

8. Changes to This Policy

Sillai Adda may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Sillai Adda
📧 Email: [your email]
📞 Phone / WhatsApp: [your number]